Privacy Policy

1. Introduction

Trainly is a fitness coaching application for workouts, nutrition guidance, progress tracking, and trainer communication. This Privacy Policy explains how we collect, use, store, share, and protect data when you use the Trainly mobile application, website, and related services.

This policy applies to the Trainly mobile app published on Google Play and to app-support pages hosted at sukar9x.app.

2. Information We Collect

2.1 Personal Information

When you create an account or use our services, we may collect:

• Name and email address
• Phone number
• Date of birth
• Gender
• Profile photo (optional)

2.2 Health and Fitness Data

To provide personalized fitness recommendations, we collect:

• Height and weight
• Fitness goals and preferences
• Workout history and performance data
• Nutrition preferences and dietary restrictions
• Progress photos (optional)
• Body measurements
• Step count, activity, and health-sync data if you grant permission
• Coach-assigned plans, completion status, and related notes

2.3 Device and Usage Information

We automatically collect certain information about your device and app usage:

• Device type, operating system, and version
• App usage patterns and features accessed
• Session duration and frequency
• Technical logs and error reports
• Push notification tokens used to deliver reminders and account messages
• Purchase or subscription status when processed through app-store payment systems
• Camera or photo-library access only when you choose to upload profile or progress images

2.4 Tenant and Branding Data

When a coach, trainer, gym, or tenant customizes Trainly, we may process organization profile and branding settings such as tenant name, logo, colors, cover image, profile picture, gallery images, tagline, welcome message, intro video URL, social links, website, and selected app-label preferences.

3. How We Use Your Information

We use your personal information to:

• Provide personalized workout and nutrition plans
• Track your fitness progress and achievements
• Send you important updates and notifications
• Improve our app features and user experience
• Provide customer support
• Ensure app security and prevent fraud
• Maintain account access, subscriptions, and service reliability
• Enable coach, tenant, and administrator workflows where your account is connected to a managed program
• Apply tenant branding and customization where a coach or organization has configured a branded app experience

4. Data Sharing and Disclosure

We do not sell your personal information. We share data only as needed to operate the app, provide coaching services, comply with law, or honor your choices.

4.1 Service Providers

We work with trusted third-party service providers who help us operate our app, such as:

• Cloud hosting, database, and media storage providers
• Analytics, diagnostics, and app performance monitoring services
• Customer support platforms
• Payment and subscription processing services
• Push notification, authentication, and app infrastructure providers

4.2 Authorized Coaches and Administrators

If your account is connected to a coach, trainer, tenant, or administrator, limited profile, workout, nutrition, progress, and communication data may be visible to those authorized users so they can provide the service you requested.

4.3 Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users
• Investigate fraud or security issues

5. Data Security

We implement robust security measures to protect your personal information:

• Data encryption in transit and at rest
• Secure authentication and access controls
• Role-based access for coaches, tenants, administrators, and support users
• Limited access to personal data on a need-to-know basis
• Secure cloud infrastructure with industry-standard protections

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Account Management

• Access: View and download your personal data
• Update: Modify your profile and preferences
• Delete: Request deletion of your account and data
• Export: Download your data in a portable format

6.2 Communication Preferences

• Control app notification permissions through your device settings
• Contact support about account, privacy, or communication preferences
• Control marketing communications

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

• Active accounts: Data retained while your account is active
• Deleted accounts: Data permanently deleted within 30 days of deletion request
• Legal requirements: Some data may be retained longer if required by law
• Aggregated data: Anonymous, aggregated data may be retained indefinitely

You can request account or data deletion through the app where available, through our contact page, or by emailing privacy@9xfitness.com.

8. Children's Privacy

Our app is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

9. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

10. Third-Party Services

Our app may integrate with third-party services (such as fitness trackers or social media platforms). This Privacy Policy does not cover the practices of these third parties. We encourage you to review their privacy policies before connecting these services to your Trainly account.

Examples may include Google Play services, Firebase services, app-store payment processors, cloud hosting providers, and health or fitness APIs that you choose to connect.

11. Google Play Data Disclosure

The data categories described here are intended to align with the app's Google Play Data safety disclosures. If you find a mismatch between this policy, the app behavior, and the Play Store listing, please contact us so we can correct it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy in the app
• Sending you an email notification
• Displaying a prominent notice in the app

Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@9xfitness.com
• Support: support@9xfitness.com
• Website: https://sukar9x.app/contact.html

14. Compliance

This Privacy Policy is designed to comply with applicable privacy laws, including:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Google Play User Data policy requirements
• Other applicable local and international privacy laws