Get in Touch
We're here to help with app access, technical support, account questions, privacy requests, and feedback about your coaching experience.
General Support
Email: support@9xfitness.com
Response Time: 24-48 hours
For login help, account questions, subscriptions, workouts, nutrition plans, and app support.
Privacy and Data
Email: privacy@9xfitness.com
Response Time: Within 30 days
For account deletion, data access, correction, privacy questions, and permission concerns.
Security Issues
Email: security@9xfitness.com
Response Time: Within 24 hours
For reporting security vulnerabilities or concerns.
Frequently Asked Questions
How do I delete my account and data?
Use the app deletion flow where available, visit our Delete Account page, or email privacy@9xfitness.com from the email connected to your account. Active account data is removed within 30 days where legally and technically feasible.
How do I export my fitness data?
Email privacy@9xfitness.com with the subject "Data Export Request". We will verify the account and respond with available account, workout, nutrition, and progress data within the required response window.
Can I opt out of data collection?
Some data is required to provide your account, assigned plans, coaching, subscriptions, and app security. Optional permissions such as notifications, photos, camera, and health sync can be controlled through your device settings or app prompts.
How is my health data protected?
We use secure transport, role-based access controls, cloud-provider protections, and operational review to protect personal and fitness data. We do not sell personal information, and coaching data is shared only as needed to provide the service or honor your choices. Read our Data Handling page for complete details.
Can coaches customize the app?
Yes. Tenant branding can include logo, colors, profile and cover images, welcome copy, tagline, gallery, social links, intro video, and selected app labels where enabled.
How do I update my privacy preferences?
You can adjust device permissions from Android or iOS settings. For account-level privacy requests, email privacy@9xfitness.com.
What data do you collect about me?
We collect fitness data (workouts, nutrition, progress), account information (name, email), and technical data (app usage, device info). See our complete Privacy Policy for detailed information.
Our Response Commitment
- General Support: We respond to most inquiries within 24-48 hours
- Privacy Requests: Data requests are processed within 30 days as required by law
- Security Issues: Critical security reports are addressed within 24 hours
- Technical Issues: Urgent technical problems are prioritized for immediate response