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מחיקת חשבון
Request Account Deletion
You can request deletion of your Trainly account and associated personal data at any time. This page is provided for Google Play account deletion compliance and for users who cannot access the app.
Option 1: In the App
You can request account deletion from within the app while signed in. If the request is accepted, account access is restricted; restriction is not erasure. No completion date is stated at the time of the request.
Option 2: Email Us
Email privacy@9xfitness.com from the email address connected to your account. Include the subject line "Delete my Trainly account".
If you cannot email from the account address, include enough information for us to verify ownership before deletion.
What Gets Deleted
- Account profile information
- Workout, nutrition, progress, and measurement data associated with your account
- App preferences and communication records where deletion is allowed by law
- Uploaded profile or progress images associated with your account where technically available
Retention After Deletion
Account access is restricted when the request is accepted. Restriction is not erasure. Operational data, uploaded media and backups are processed separately. Completion is confirmed only after the required checks are complete. Exceptional legally required retention is documented separately.
Need Help?
For questions about deletion or privacy rights, contact us through our support page.